West Pharma Associate Specialist HR Shared Services 

United States, Pennsylvania, West Whiteland Township 

772936095

Essential Duties and Responsibilities

• Supports HR efforts for the organization by processing day-to-day transactions in HRIS system (UltiPro/SAP HR) including but not limited to onboarding, new hires, employee data changes, organizational changes terminations & retirements, local time, payroll and benefit changes.
• Completes accurate data entries into HRIS systems within established guidelines, meeting the SLAs and maintaining high levels of communication throughout the process with all stakeholders.
• Monitors the HR change request queues and addresses requests, questions and issues in a timely manner.
• Performs the role as Tier-2 support for questions and issues coming from employees, managers and HR partners globally and meet a high degree of customer satisfaction by providing top-shelf support within defined SLAs.
• Participate in HRIS related projects, such as implementations, upgrades and/or configuration changes.
• Maintain strict confidentiality of all processes and data and participate in regular audits to ensure adherence to protocols and SLAs
• Assists in the documentation of procedures for HR data entry and maintenance.
• Perform other duties as assigned based on business needs.

Basic Qualifications

• High School Diploma Required OR Equivalentwith at least one (1) years of experience in a customer service setting with exposure to the Human Resources function required.
• Experience in HR Data Entry & Maintenance within HRIS system required
• Experience in SAP required

Preferred Qualifications

• Experience in UltiPro Software as an HRIS system

• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description

• Support and contribute to Lean Sigma programs and activities towards delivery of the set target

• Able to comply with the company’s safety policy at all times