HR Operations and Employee Support:
- Process and manage HR administrative tasks such as onboarding, employee data management, benefits administration, and offboarding across the APAC region.
- Handle employee inquiries related to HR policies, systems, and processes, ensuring timely and accurate resolution through HR ticketing systems.
- Ensure alignment with global HR policies while adhering to country-specific legal and compliance requirements.
Compliance and Documentation:
- Maintain and audit employee records in accordance with data protection laws and internal policies.
- Ensure compliance with APAC labor laws, tax regulations, and reporting requirements.
- Support internal and external audits by providing necessary documentation and information.
Process Improvement:
- Identify and recommend opportunities for process standardization, simplification, and automation within the HR Shared Services function.
- Collaborate with cross-functional teams to implement process improvements that enhance efficiency and the employee experience.
HR Systems and Reporting:
- Review and approve system transactions adhering to
- Serve as a key user for HRIS platforms (e.g., Workday, SAP SuccessFactors) and support system updates, testing, and troubleshooting.
- Generate and analyze HR reports on key metrics, providing insights to support business decisions.
Stakeholder Collaboration:
- Build strong working relationships with local HR teams, COEs, and external service providers.
- Support regional HR projects and initiatives as needed, ensuring alignment with organizational goals.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 6~10 years of experience in HR operations, shared services, or a similar role, preferably within the APAC region.
- Strong knowledge of HR processes, policies, and regional employment regulations.
- Proficiency in HRIS platforms (e.g., Workday, SAP) and Microsoft Office Suite.
- Experience with payroll coordination and benefits administration is a plus.
- Excellent organizational, problem-solving, and attention-to-detail skills.
Key Competencies:
- Customer Focus: Ability to deliver exceptional support and guidance to employees and stakeholders.
- Process Orientation: Skilled in identifying inefficiencies and contributing to process improvements.
- Communication Skills: Strong written and verbal communication, with the ability to work across cultures.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with shifting priorities.
- Team Collaboration: Strong ability to work effectively with diverse teams across multiple geographies.