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On a day-to-day basis, you will: Interface with the solution's client, taking responsibility for the open ticket until the final technical solution; Research, Diagnose, Reproduce errors, Analyze logs, Repair, and identify technical solutions (code and configuration ) to solve the reported problem; Once the problem is determined and it is linked to the code, escalate to the development team; Maintain updated documentation of problems and solutions found, applied techniques, RCAs, creating an organizational knowledge repository; Meet with the team continuously, providing reports, information and updates as requested.
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