Personetics Team Lead Support Engineer 

Brazil, Rio de Janeiro 

771885854

On a day-to-day basis, you will: Interface with the solution's client, taking responsibility for the open ticket until the final technical solution; Research, Diagnose, Reproduce errors, Analyze logs, Repair, and identify technical solutions (code and configuration ) to solve the reported problem; Once the problem is determined and it is linked to the code, escalate to the development team; Maintain updated documentation of problems and solutions found, applied techniques, RCAs, creating an organizational knowledge repository; Meet with the team continuously, providing reports, information and updates as requested.

• Have a customer-oriented service approach;
• Previous experience in similar activities;
• Complete higher education in IT with relevant experience in the field and/or function;
• Experience working with small/medium teams;
• Experience in a Linux environment preferably as an admin;
• Advanced English, you will be part of a global operation and attend clients around the Globe;
• Experience with Web Applications Servers (Tomcat/WebSphere/JBOSS) and log analysis;
• Knowledge in Git and/or similar (version control, pipelines, integration);
• Knowledge in containers (Kubernetes);
• Experience with SQL and DBs (Oracle, MS-SQL, MySQL);
• Experience with APIs, JSON, REST and Cloud environments;
• Experience with monitoring and performance;
• Experience as a Team Leader for at least 3 years.