SAP Senior Solution Sales Executive - CX 

Japan, Ota 

766876544

Senior Solution Sales Executive

Responsible for selling a specific set of SAP Customer Experience products and solutions and certain related partner solution(s), typically within a line of business or buying center (CRO/CMO/CSO). Responsible for building and maintaining relationships with SAP's customers, prospective customers, partners -- and for maintaining customer satisfaction. Identifies opportunities and generates demand where SAP’s capabilities in the respective set of SAP Customer Experience products/solutions addresses a customer's business need. Supports efforts to ensure solutions are adopted and value is realized. Responsible for the continuity and expansion of the customer's ongoing business with SAP. Focused on named existing and/or prospective accounts. Maintains customer relationship and influences customers' requirements' specification.

Accountability

• responsible for delivery of outcome of assigned projects or areas of responsibility
• internally recognized senior on complex technical and business matters
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
• collaborates in devising long-term concepts
• may include team lead or supervisory responsibilities

Complexity

• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)
• works independently on topics while setting priorities having sole responsibility
• provides regular project status and updates
• decisions/solutions can enhance essentially current and future design and strategy
• enhance complex systems & processes

Experience

• advanced technical or business skills and special knowledge in one / several areas. (especially business knowledge for Sales/Marketing/e-Commerce/Service).
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• typically several years experience with increasing amount of responsibility

Communication

• builds and maintains partnerships with internal and external customers and partners
• experience for customer executive communication and building relationship with them.
• contributes actively to build common ground for cooperation
• communicates clear and conveying processes & policies in a way that others can understand
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Role Purpose

To drive cloud revenue growth by aligning customer needs with SAP Customer Experience solutions, providing domain expertise, and articulating value to achieve customer outcomes. The role supports renewals and expansions, fostering long-term customer relationships and successful solution adoption.

Key Responsibilities

include but not limited to:

• Understand customer business goals and desired outcomes, aligning solutions to customer needs
• Partner with account owners and involved Partners to position value through solution-specific sales motions
• Build a healthy pipeline aligned with customer needs, leveraging Partners to drive booking, retention, and expansion
• Orchestrate and bring domain expertise to support key sales motions, aligning customer expectations between license sales and Partner services
• Articulate the expected value to customers, securing paths to future success and ensuring ongoing success to realize customer lifetime value.

​