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BMC Resource Manager United States, Ohio 766815564
13.05.2025
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Description and Requirements
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As a Resource Manager at BMC, you will support the Americas to help resource diverse customer engagements, ensure accurate, skills-based strategic workforce planning and improve overall process using modern PSA tooling. You will be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs. You will bring a deep understanding of resource management principles and a strong appetite for continuous improvement.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Collaborate with Leadership, Geographies, Project Management and Sales to understand near-term and strategic resourcing demand, ensuring prompt, efficient and optimal staffing using Certinia PSA.
- Manage resource forecasting and capacity planning to support project delivery and business growth.
- Maximize resource utilization by coordinating project schedules, working closely with project members, and employing innovative staffing solutions. Develop and implement resource management strategies to optimize resource allocation and utilization.
- Manage processes around Consulting Services Partners to streamline operations and support our overall Partner strategy.
- Develop, deploy, and monitor regional resourcing processes for the Americas, and actively contribute to the development and continuous improvement of global resourcing processes to ensure alignment and consistency across all regions.
- Support the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.
To ensure you are set up for success, you will bring the following skillset and experience:
- You have 5+ years of experience in a Resource Management or Professional Services role, preferrable within an enterprise software company.
- You have a solid understanding of both tactical and strategic Resource Management processes.
- Experience with Certinia or similar modern PSA tool.
- You are a professional team player with proven communication and interpersonal skills with a proven track record of adaptability in dynamic environments.
- You have a strong appetite for continuous improvement.
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