Cisco Technical Resource Manager 

United States, Georgia, Atlanta 

787514432

As a Technical Resource Manager, you will play a crucial role in redefining how our technical sales teams access and use learning content. Your responsibilities will include:

• Implementing a comprehensive taxonomy and metadata framework to improve resource discoverability.
• Developing governance strategies that balance accessibility with quality while establishing archival and retention policies.
• Organizing and handling learning resources across multiple platforms and repositories, and establishing workflows for resource intake, classification, and publishing.
• Crafting intuitive discovery paths and hierarchical structures to connect learners with relevant resources and accommodate multiple learning pathways.
• Reviewing and validating metadata accuracy and completeness, ensuring consistent application of classification standards.
• Supervising resource usage patterns, collecting user feedback, and identifying gaps in resource coverage, making recommendations for consolidation or retirement.
• Coordinating learning resource management systems and optimizing search functionality, coordinating resources across various platforms.
• Collaborating with collaborators, including partnering with SMEs to understand resource relationships and working with Sales Engineering teams to align resource organization with learning paths.
• Training users on resource discovery and navigation, and providing regular reporting on resource usage and accessibility.

• 3+ years of experience with digital asset management systems and proficiency in metadata standards and taxonomies.
• 3+ years of experience hands on technical sales processes.
• Experience in understanding of content management systems and learning management systems.
• Familiarity with search optimization techniques.
• Domain Expertise :
• Understanding of technical training and documentation.
• Familiarity with enterprise technology solutions.
• Experience organizing technical or educational content.
• Knowledge of adult learning principles and sales enablement processes.
• Professional Capabilities :
• Strong analytical and organizational skills.
• Excellent attention to detail.
• Ability to lead multiple classification systems.
• Experience with content governance.
• Project management skills.

• Master's degree or equivalent experience in Library Science, Information Science, or a related field.
• Experience in the technology or software industry.
• Background in technical documentation or training.
• Experience with video content management.
• Familiarity with technical certification programs.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).