Bachelor's degree in a technical or quantitative/business-oriented field, or equivalent practical experience.
10 years of experience in technical support service delivery or vendor management.
8 years of experience leading Inside sales, SMB Sales, operations, strategy, and change management.
Preferred qualifications:
Experience managing inside sales or SMB sales programs through full time equivalents or outsourced operations.
Problem-solving and project management skills, with experience executing complex strategic and operational initiatives.
Written and verbal communication skills and experience collaborating with senior stakeholders across a large, global organization.
Knowledge of Google Cloud and/or other Cloud platforms.
Ability to communicate upward to senior management, laterally to site leadership team, cross-functionally to multiple teams including the rest of Vendor Management, Global Operations and technical teams, and toward vendor account management, vendor operations management, and vendors at site-wide level.