Ford Global Service Excellence Program Manager 

United States, Michigan 

762286243

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Lead the global Service Engineering Operation portfolio, aligning regional teams behind a single roadmap that cuts warranty cost and elevates service quality.

Responsible for the strategic management of Service Engineering Organization: defining action plans, developing work-streams, delivering key KPIs and keeping regional teams aligned. The role is vital to the company’s transformation, concentrating on waste elimination, process efficiency, innovation and warranty-cost reduction, always anchored in service excellence and technology that exceeds the expectations of our customers and dealers.