EY Asst Manager Service Excellence 

India, Haryana, Gurugram 

954557073

Job Summary

• Lead and manage Continuous improvement program
• Lead and mentor continuous improvement projects as per Lean Six Sigma methodology
• Conduct process improvement workshops with Service Delivery to identify and scope improvement initiatives
• Analyze CSAT surveys and partner with Service Delivery on CSAT plan
• Conduct trainings/ awareness sessions on Quality tools and LSS as and when required
• Partner with Automation team to execute large scale and small scale implementations
• Partner with Service Delivery team in strategic initiatives and in implementing organization wide strategic initiatives

Responsibilities, Qualifications, Certifications - External
• Experienced professional in executing process improvement initiatives (work experience more than 5 years)
• Green Belt certified / Black Belt - trained
• Excellent presentation skills
• Excellent communication and stakeholder management skills
• Exposure to data analytics and business intelligence
• Evidence of influencing and change management skills

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.