SAP User Research Lead 

United States, California 

761931510

What you’ll do:

We are looking for a lead user researcher to specialize in onboarding and continued learning experiences across SAP. You will lead user research for all aspects of user engagement. You'll collaborate closely with cross-functional teams to provide the user insights that power intuitive and user-centric onboarding experiences that set a high standard for user engagement and satisfaction. You’ll collaborate closely with product managers, designers, and engineers to integrate research findings throughout the product lifecycle. Additionally, you will play a pivotal role in fostering a research-driven culture across the organization, ensuring every important decision is backed by a deep understanding of our users.

What you bring:

You have substantial experience in user research, with comprehensive expertise in both qualitative and quantitative methodologies (with a preference for quantitative). You have a proven ability to translate data into clear, actionable insights that drive product strategy and design. Strong communication and presentation skills are essential, as you'll need to convey research findings to a variety of stakeholders, including design leadership and executives. A passion for user-centered design and a commitment to staying current with industry trends and best practices will be critical in ensuring the success of our products and the satisfaction of our users.

Expectations and tasks

• Develop working relationships with product and design teams to gain an understanding of the product portfolio and existing end-to-end experience

• Lead proactive research efforts to uncover issues in the current customer experience, as well as to identify opportunities for innovation and differentiation

• Work with researchers and data analysts to shape insights into a narrative to explain where problems and opportunities in the experience are, and what collaborations across the business are needed to act

• Collaborate with product and design leaders, as well as leaders across the business (e.g. professional services and customer support) to create strategies to improve the end-to-end customer experience

• Help business leaders use measurement frameworks to develop success metrics to ensure experience improvements deliver value to SAP customers

• Work with stakeholders to monitor success metrics and help design and product leaders continuously improve the experience

About you

• Advanced degree in a relevant HCI field

• 8-10 years of experience in user research across product development lifecycle stages

• Proficient in a wide variety of user research methods and able to mix and apply methods to answer research questions

• Excellent communications skills; fluency in English is required

• Strong data synthesis/analysis and data storytelling skills

• Strong project management skills

• Experience with B2B software a plus

• Experience with WalkMe a plus

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