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What you’ll do:
We are looking for a lead user researcher to specialize in onboarding and continued learning experiences across SAP. You will lead user research for all aspects of user engagement. You'll collaborate closely with cross-functional teams to provide the user insights that power intuitive and user-centric onboarding experiences that set a high standard for user engagement and satisfaction. You’ll collaborate closely with product managers, designers, and engineers to integrate research findings throughout the product lifecycle. Additionally, you will play a pivotal role in fostering a research-driven culture across the organization, ensuring every important decision is backed by a deep understanding of our users.
What you bring:
You have substantial experience in user research, with comprehensive expertise in both qualitative and quantitative methodologies (with a preference for quantitative). You have a proven ability to translate data into clear, actionable insights that drive product strategy and design. Strong communication and presentation skills are essential, as you'll need to convey research findings to a variety of stakeholders, including design leadership and executives. A passion for user-centered design and a commitment to staying current with industry trends and best practices will be critical in ensuring the success of our products and the satisfaction of our users.
Expectations and tasks
Develop working relationships with product and design teams to gain an understanding of the product portfolio and existing end-to-end experience
Lead proactive research efforts to uncover issues in the current customer experience, as well as to identify opportunities for innovation and differentiation
Work with researchers and data analysts to shape insights into a narrative to explain where problems and opportunities in the experience are, and what collaborations across the business are needed to act
Collaborate with product and design leaders, as well as leaders across the business (e.g. professional services and customer support) to create strategies to improve the end-to-end customer experience
Help business leaders use measurement frameworks to develop success metrics to ensure experience improvements deliver value to SAP customers
Work with stakeholders to monitor success metrics and help design and product leaders continuously improve the experience
About you
Advanced degree in a relevant HCI field
8-10 years of experience in user research across product development lifecycle stages
Proficient in a wide variety of user research methods and able to mix and apply methods to answer research questions
Excellent communications skills; fluency in English is required
Strong data synthesis/analysis and data storytelling skills
Strong project management skills
Experience with B2B software a plus
Experience with WalkMe a plus
San Jose
Job Segment:Cloud, ERP, PLM, User Experience, Research, Technology, Management
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