Microsoft Services Account Executive - Education North 

Taiwan, Taoyuan City 

761535335

Services Account Executive – Education (North)

In this role, you’ll work closely with customers to understand their strategic goals, co-create tailored service solutions, and help them realise their ambitions. Your ability to build trust, foster long-term relationships, and elevate the customer experience will be key to your success.

The SAE role is designed for high-impact sellers who can drive,, andacross Strategic and Upper Majors accounts. Recommended qualifications include:

• Proven ability to co-create transformation plans with AEs, CSAMs, and STUs.
• Experience in quota retirement through ATU-led Account Plans and CSU-led Customer Success Plans.
• Familiarity with MACC planning , consumption forecasting, and milestone execution.

• Deep understanding of Unified Base Services and Enhanced Solutions .
• Ability to land consulting engagements , secure renewals, and grow Unified deals.

• Skilled in account planning orchestration , including long-term visioning and 3-horizon roadmaps.
• Ability to lead Quarterly Business Reviews , executive sponsor engagement, and customer governance.

• Comfortable engaging across all MCEM stages: Listen & Consult, Inspire & Design, Manage & Optimize, Empower & Achieve.
• Capable of aligning services to AI transformation goals and technical strategy.

• Strong partnership with ATU, STU, CSAM, and SSP roles.
• Ability to embed services insights into planning and execution.

• Maintain operational excellence & orchestration in pipeline management .
• Deliver operational deal excellence by managing collaboration time effectively and applying the MCEM qualification guidance.
• Own the sales cycle from Account Planning, new pipeline generation through to deal closure and subsequent expansion opportunities. ensuring efficient pre-sales processes and driving cloud consumption.
• Prioritize driving AI Transformation through MACC, Enhanced Solutions and Midterm Selling with CSAMs/ATS where it has been identified through the Account Planning Process and the whole Microsoft Services portfolio.
• Align customer conversations with business outcomes utilizing BV/TCO analysis to build business case.
• Lead customer sales, value prop and compete discussions.

• Actively listen to customers, understand their vision, and align solutions to meet their needs through consultative selling. Ensure customer satisfaction and exceed expectations.

• Work effectively with internal teams (ATU, STU, CSU) and partners to identify and capitalize on sales opportunities using a One Microsoft Approach.

• Position yourself as a customer trusted advisor to Account team and Solution Area peers.

• Be deliberate about self-development to more effectively drive solution level discussions to address customer’s business needs. Ensure knowledge depth across the whole Microsoft Services portfolio and keep current with MCAPS priorities, eg. AI transformation, etc.