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NetApp HR Operations Specialist United States, North Carolina 761177924
03.09.2024
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Job Requirements
- Deliver a high level of customer service to candidates, alumni, employees, and managers to support all internal and external HR related inquiries or requests
- Support new hires and internal transfers with onboarding, I-9 authorization and assimilation inquiries
- Proactively collaborate with subject matter experts (SMEs) and HR centers of excellence (COEs) to ensure efficient, accurate, and consistent support is provided to stakeholders for escalated inquiries
- Complete transactions in HR systems to maintain accurate and timely employee information.
- Identify areas of opportunity for self-service and process improvement
- Assist exiting employees with a smooth departure process
- Maintain high accuracy and attention to detail with digital employee records
- Document case details clearly, accurately and on track with defined service levels (SLAs)
- Establish and maintain a high level of knowledge of regional HR policies and practices and effectively communicate this to customers to ensure compliance and consistency
- Assist in ad-hoc HR projects where required
Education & Experience
- 1-3 years of experience in customer facing roles.
- 1-3 years of experience in Human Resources or equivalent education.
- Proven experience as an HR or customer service representative.
- Knowledge or education of HR processes and best practices.
- Familiarity with CRM and HCM systems.
- Strong attention to detail regarding process and statutory requirements.
- Good organizational and time management skills.
- Excellent interpersonal, written, and verbal communication skills.
- Unwavering confidentiality with employee matters and information.
- Strong organizational and time management skills.
- Proficient user of MS office applications including Outlook, Word, Excel, PowerPoint.
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