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**Key Responsibilities:**
1. **Application Support:**
- Provide comprehensive support for Ariba, ePro, and STORM applications.
2. **Testing:**
- Develop and execute test plans, test cases, and test scripts for new and existing functionalities.
- Perform functional, regression, and user acceptance testing to ensure quality and performance of applications.
- Identify, document, and track defects using established processes and tools.
3. **User Stories and Requirements Gathering:**
- Collaborate with business analysts and stakeholders to gather and document detailed user stories and requirements.
- Ensure that user stories are clear, concise, and well-defined to facilitate effective development and testing.
- Participate in requirements review sessions and provide feedback to ensure alignment with business needs.
4. **Documentation and Training:**
- Maintain comprehensive documentation for system configurations, processes, and support procedures.
- Develop and deliver training materials and sessions for end-users and support staff.
- Ensure knowledge transfer and ongoing support for newly implemented systems and enhancements.
5. **Continuous Improvement:**
- Proactively identify opportunities for system enhancements and process improvements.
- Participate in system upgrade and enhancement projects, providing input on testing and support requirements.
- Stay updated with the latest industry trends and best practices in system support and testing.
Job Expectations:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 7-9 years of experience in system support, with a focus on Ariba, ePro, and STORM applications.
- Strong experience in testing, including developing test plans, test cases, and executing tests.
- Proven ability to create detailed and well-defined user stories and requirements.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with relevant tools and technologies, such as defect tracking systems and testing frameworks.
- Experience with other supply chain management or procurement systems.
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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