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Allot Technical Support Engineer - 
Japan, Tokyo 
757675950

18.07.2024

Job Description :

What we’re looking for:

We are seeking a highly skilled and experiencedwith 5-7 years of experience in providing technical support forandto provide one-site support for one of our strategic Tier1 Communication Service Provider (CSP) clients in Japan.


What you’ll do:

  • Handle 1st and 2nd level support cases professionally and independently.
  • Provide expert technical support for customers utilizing our cloud-based software solutions deployed on Kubernetes environments, including both backend applications and Android/iOS end-user apps.
  • Provide excellent, dedicated, and proactive support service.
  • Perform deep problem investigation into system logs and behavior.
  • Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations.
  • Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides to assist customers and internal stakeholders.
  • Work with higher tier support teams and travel to customer sites according to need.

Requirements :

What you should have:

  • Strong knowledge of Linux system administration and operation
  • Working knowledge of Information security concepts and implementations
  • Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation
  • Experienced in customer care working with CRM systems.
  • Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
  • Proven track record of delivering exceptional customer service and building positive relationships with customers and internal stakeholders.
  • Deep expertise in Kubernetes and experience t roubleshooting issues in Kubernetes clusters is essential.

Advantages:

  • Relevant certifications such as Certified Kubernetes Administrator (CKA) is a plus.
  • Experience in providing technical support for Android and iOS end-user applications.
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
  • Understanding of various network and information security protocols and practices, e.g. AV, IPSEC, PKI, DDOS, IDS/IPS, Malware and URL filtering etc.
  • Basic understanding of Private, Public cloud technologies
  • Experience working directly with ISPs, mobile operators, cable operators.

If you are interested in applying for this role, please send us your