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Cybereason Technical Support Engineer 
Japan, Tokyo 
550820154

23.11.2024

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.

In this position you will:

  • Handle incoming support cases and calls of existing and new customers under defined SLA’s
  • Find creative, out of the box solutions to unique problems
  • Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues
  • Work closely with the company’s Customer success and Sales teams, as well as our global customers across multiple territories and regions
  • Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base

Must have-

  • Minimum 3-5 years of support experience working on a wide range of security products.
  • Hands-on experience with Linux
  • Hands-on experience with troubleshooting on Windows environments (client and server)
  • Hands-on experience with Network and\or Endpoint Security Products
  • Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers)
  • Hands-on experience with Virtualization technologies such as VMWare and Hyper-V
  • Strong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments
  • Strong Japanese and English communications skills - written and verbal
  • Team Player with collaborative work style - A Must!
  • Naturally curious and excited to learn new technologies
  • Service oriented approach with strong client-focused skills, able to process and explain technical information in various levels

Nice to have-

  • 3-5 years relevant work experience in the XDR/SIEM security domain.
  • Working knowledge of big data platforms such as Google Chronicle, Elasticsearch, or Splunk
  • Proven experience with Bash and Python
  • Experience with databases
  • Windows troubleshooting tools & skills
  • Experience with Apache, Tomcat or Java
  • Experience with AWS/GCP
  • Experience with Jenkins, Ansible and Puppet
  • Practical knowledge and hands-on experience in Offensive Security

Core Values:

  • Win As One: The power of an individual is less than the power of a team.
  • Ever Evolving: Change keeps us at the forefront, so we encourage it.
  • Daring: To achieve the impossible, we must dare to be different.
  • Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
  • Never Give Up: We are tenacious and resilient, and we never stop.
  • UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.