Allot Technical Support Engineer - 

Japan, Tokyo 

757675950

Job Description :

What we’re looking for:

We are seeking a highly skilled and experiencedwith 5-7 years of experience in providing technical support forandto provide one-site support for one of our strategic Tier1 Communication Service Provider (CSP) clients in Japan.

What you’ll do:

• Handle 1st and 2nd level support cases professionally and independently.
• Provide expert technical support for customers utilizing our cloud-based software solutions deployed on Kubernetes environments, including both backend applications and Android/iOS end-user apps.
• Provide excellent, dedicated, and proactive support service.
• Perform deep problem investigation into system logs and behavior.
• Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides to assist customers and internal stakeholders.
• Work with higher tier support teams and travel to customer sites according to need.

Requirements :

What you should have:

• Strong knowledge of Linux system administration and operation
• Working knowledge of Information security concepts and implementations
• Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation
• Experienced in customer care working with CRM systems.
• Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
• Proven track record of delivering exceptional customer service and building positive relationships with customers and internal stakeholders.
• Deep expertise in Kubernetes and experience t roubleshooting issues in Kubernetes clusters is essential.

Advantages:

• Relevant certifications such as Certified Kubernetes Administrator (CKA) is a plus.
• Experience in providing technical support for Android and iOS end-user applications.
• Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
• Understanding of various network and information security protocols and practices, e.g. AV, IPSEC, PKI, DDOS, IDS/IPS, Malware and URL filtering etc.
• Basic understanding of Private, Public cloud technologies
• Experience working directly with ISPs, mobile operators, cable operators.

If you are interested in applying for this role, please send us your