IBM Strategic Advisor - Apptio 

Denmark, Capital Region of Denmark, Copenhagen 

754805784

Your Role and Responsibilities
Develop internal and external facing collateral to:

• Support customer adoption efforts
• Expand the knowledgebase & best practices leveraged by Apptio Teams

Contribute internally to the Customer Success organization by sharing domain knowledge and advancing best practices and advisory skills, including but not limited to:

• Lead and contribute to internal projects and initiatives
• oServe as a Subject Matter Expert (SME) for specific domain or process area
• Contribute thought leadership and best practice on how to “Run IT Like a Business”

Stakeholder & Program Management
• Support the completion of project deliverables by assisting with sponsor / executive coordination within the customer, process invocation / alignment and value conversations
• Establish and maintain relationships with ecosystem of implementation partners, including, but not limited to:
o Provision of oversight and governance for partner-led projects
o Liaison between partner organization and Apptio, including acting as escalation point
• Drive key adoption metrics in line with company targets across your portfolio
• Working with Account Management & Customer Success Managers to drive customer renewals in line with company targets

Required Technical and Professional Expertise

• Fluent in English and one or more Scandinavian languages
• Demonstrable experience in a customer facing relationship role managing multiple clients in portfolio
• Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies, including C-Level Leaders and Senior Level Executives
• Strong understanding of business processes and their integration into enterprise applications
• Ability to quickly grasp and distinctly explain technological and business concepts
• Willingness to ‘roll up one’s sleeves’ and assist wherever needed
• Team player who will innovate to continue improving the way Apptio serves its customers
• Ability to travel to visit customers

• Working knowledge of some of the following areas:
o IT Financial Management
o IT Infrastructure Management
o IT Service Management
o Strategic Portfolio Management
o IT Governance, Strategy and Planning
Preferred Technical and Professional Expertise

• Experience in Big-4 consulting, or within the IT Finance and/or Technology industry
• B.A. or B.S., ideally in a Technology, Finance or Business-related discipline, or equivalent work experience