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IBM Strategic Advisor - Apptio 
Denmark, Capital Region of Denmark, Copenhagen 
754805784

05.08.2024

Your Role and Responsibilities
Develop internal and external facing collateral to:
  • Support customer adoption efforts
  • Expand the knowledgebase & best practices leveraged by Apptio Teams

Contribute internally to the Customer Success organization by sharing domain knowledge and advancing best practices and advisory skills, including but not limited to:

  • Lead and contribute to internal projects and initiatives
  • oServe as a Subject Matter Expert (SME) for specific domain or process area
  • Contribute thought leadership and best practice on how to “Run IT Like a Business”

Stakeholder & Program Management
• Support the completion of project deliverables by assisting with sponsor / executive coordination within the customer, process invocation / alignment and value conversations
• Establish and maintain relationships with ecosystem of implementation partners, including, but not limited to:
o Provision of oversight and governance for partner-led projects
o Liaison between partner organization and Apptio, including acting as escalation point
• Drive key adoption metrics in line with company targets across your portfolio
• Working with Account Management & Customer Success Managers to drive customer renewals in line with company targets


Required Technical and Professional Expertise

  • Fluent in English and one or more Scandinavian languages
  • Demonstrable experience in a customer facing relationship role managing multiple clients in portfolio
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies, including C-Level Leaders and Senior Level Executives
  • Strong understanding of business processes and their integration into enterprise applications
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Willingness to ‘roll up one’s sleeves’ and assist wherever needed
  • Team player who will innovate to continue improving the way Apptio serves its customers
  • Ability to travel to visit customers

• Working knowledge of some of the following areas:
o IT Financial Management
o IT Infrastructure Management
o IT Service Management
o Strategic Portfolio Management
o IT Governance, Strategy and Planning
Preferred Technical and Professional Expertise

  • Experience in Big-4 consulting, or within the IT Finance and/or Technology industry
  • B.A. or B.S., ideally in a Technology, Finance or Business-related discipline, or equivalent work experience