Responsible for ensuring high quality delivery of services to Honeywell’s clients through management of the technical team
Establish and maintain high standards of performance for self, direct reports and others to maximise the team’s ability to meet business goals and objectives
Ensuring effective management of workload, improvement of processes and systems, team management, client liaison and escalation, and working with other areas within Honeywell to deliver high quality service
Ensuring delivery of value to Honeywell clients and customers
Technical consulting, design and implementation support to the Honeywell Service team and customers. This will include pre-sales support to the account team and technical lead on implementation projects
Project management of services projects. This part of the role involves a high level of managing the customer interface and ensuring project milestones are achieved.
Overall financial control of team to agreed plan figures
Forecasting and analysis throughout the month
Accurate monthly forecasting
EH&S Safety Plan – regular monthly meetings
Contract Retention – customer satisfaction, site audits
Spot & Renewal Work
Effectively meet customers needs, build productive customer relationships and take responsibility for customer satisfaction
Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients
Ensuring that customer satisfaction levels are up to plan
Facilitate the development of others’ knowledge, skills and competencies by providing timely feedback and planning relevant development activities
Forecasting and analysis throughout the month
Conflict Resolution
Performance Management of team personnel, team management and talent development
Reward & Recognition
Training management of team personnel
Morale of the team
Achievement, measurement and reporting of performance indicators and site service objectives
Reporting near misses, incidents and other opportunities for improvement
Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures
Key Experience & Capabilities:
Minimum 6 – 10 years project/ maintenance service experience for Degree holder or Minimum 8 years project/ maintenance service experience for Higher Diploma/ Higher Certificate holder
Proven track record on project management with minimum 5 years’ experience
Proven track record in managing and supervising a medium size team (a team of around 5 to 10 members) in the related field for job related activities and people management
Board knowledge with hands-on experience on Honeywell system/ products or similar in the industry
Strong board knowledge on government regulations on building controls
Construction Industry Safety Training Certificate (Green Card)
WE VALUE
Commitment to customer satisfaction
Excellent Communication – both verbal and written
Self-motivated
Ability to work under pressure
Strong commitment to safety and a safe working environment
Strong basic knowledge on computer systems, such as, Microsoft Office Professional, Software Programming, Computer
System Networking etc., and supported with basic typing skills
Security Personnel Permit
Additional Information
JOB ID: HRD231302
Category: Customer Experience
Location: Unit 501, The Bay Hub, 17 Kai Cheung Rd, Kln Bay,Kln Bay,Kowloon,KOWLOON,999077,Hong Kong