Honeywell Field Service Supervisor 

Hong Kong 

752212605

Key Responsibilities:

• Responsible for ensuring high quality delivery of services to Honeywell’s clients through management of the technical team
• Establish and maintain high standards of performance for self, direct reports and others to maximise the team’s ability to meet business goals and objectives
• Ensuring effective management of workload, improvement of processes and systems, team management, client liaison and escalation, and working with other areas within Honeywell to deliver high quality service
• Ensuring delivery of value to Honeywell clients and customers
• Technical consulting, design and implementation support to the Honeywell Service team and customers. This will include pre-sales support to the account team and technical lead on implementation projects
• Project management of services projects. This part of the role involves a high level of managing the customer interface and ensuring project milestones are achieved.
• Overall financial control of team to agreed plan figures
• Forecasting and analysis throughout the month
• Accurate monthly forecasting
• EH&S Safety Plan – regular monthly meetings
• Contract Retention – customer satisfaction, site audits
• Spot & Renewal Work
• Effectively meet customers needs, build productive customer relationships and take responsibility for customer satisfaction
• Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients
• Ensuring that customer satisfaction levels are up to plan
• Facilitate the development of others’ knowledge, skills and competencies by providing timely feedback and planning relevant development activities
• Forecasting and analysis throughout the month
• Conflict Resolution
• Performance Management of team personnel, team management and talent development
• Reward & Recognition
• Training management of team personnel
• Morale of the team
• Achievement, measurement and reporting of performance indicators and site service objectives
• Reporting near misses, incidents and other opportunities for improvement
• Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures

Key Experience & Capabilities:

• Minimum 6 – 10 years project/ maintenance service experience for Degree holder or Minimum 8 years project/ maintenance service experience for Higher Diploma/ Higher Certificate holder
• Proven track record on project management with minimum 5 years’ experience
• Proven track record in managing and supervising a medium size team (a team of around 5 to 10 members) in the related field for job related activities and people management
• Board knowledge with hands-on experience on Honeywell system/ products or similar in the industry
• Strong board knowledge on government regulations on building controls
• Construction Industry Safety Training Certificate (Green Card)

WE VALUE

• Commitment to customer satisfaction
• Excellent Communication – both verbal and written
• Self-motivated
• Ability to work under pressure
• Strong commitment to safety and a safe working environment
• Strong basic knowledge on computer systems, such as, Microsoft Office Professional, Software Programming, Computer
• System Networking etc., and supported with basic typing skills
• Security Personnel Permit

• JOB ID: HRD231302
• Category: Customer Experience
• Location: Unit 501, The Bay Hub, 17 Kai Cheung Rd, Kln Bay,Kln Bay,Kowloon,KOWLOON,999077,Hong Kong
• Exempt