Honeywell Field Service Engr II 

Hong Kong 

238611210

As a Field Service Engineer II here at Honeywell, you will be responsible for providing technical expertise and support in field service operations. You will work on complex projects, troubleshooting and resolving technical issues both remotely and on-site. Your role will have a direct impact on the success of our field service operations, customer satisfaction, and the growth of the organization.You will report directly to our Field Service Manager and you'll work out of our Seoul, Korea location on a hybrid work schedule.In this role, you will impact the efficiency and effectiveness of our field service operations, ensuring successful implementation and customer satisfaction.At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture.

KEY RESPONSIBILITIES

• Provide technical expertise and support for field service operations

• Troubleshoot and resolve technical issues, both remotely and on-site

• Collaborate with cross-functional teams to develop and implement solutions for customer needs

• Conduct training sessions for field service technicians and customers

• Stay updated with industry trends and advancements, and provide recommendations for improvement

• Ensure compliance with company policies, procedures, and regulatory requirements

YOU MUST HAVE

• Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics

• Minimum of 2 years of proven experience in field service engineering, with a focus on complex technical solutions

• Strong technical knowledge and expertise in relevant technologies• Excellent problem-solving and troubleshooting skills

• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders

• Experience in project management and execution

• Strong customer focus and ability to build and maintain relationships

WE VALUE

• Advanced Engineering degrees like EE (Electrical Engineering), ME (Mechanical Engineering) are desired

• Experience in the building automation industry is a plus

• Knowledge of HVAC systems and controls• Strong organizational and time management skills

• Ability to work independently and make sound decisions

• Continuous learning mindset and willingness to stay updated with industry advancements

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.Learn more about inclusion and diversity: click herePrevious industry experience

• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills

• JOB ID: HRD233921
• Category: Customer Experience
• Location: 4th & 5th & 7th Floor, Sangam IT Tower,B4-4 Sangam-dong DMC, Mapo-gu,Seoul,SEOUL-T'UKPYOLSI,121-270,Republic of Korea
• Nonexempt