JPMorgan Special Credits Sr Specialist II - Cease & Desist 

United States, Arizona, Tempe 

751653512

Job Responsibilities

• Responsible for mitigating loss by customer contact or locating vehicles to ensure we are properly addressing any risk to our collateral.
• Contacting customers and third parties to determine their intent with collateral and collecting payments as required.
• Assessing the level of risk associated with account to determine an appropriate course of action.
• Work in a call center environment that requires phone-based interaction by means of inbound or outbound calls
• Work with other internal departments to ensure that process flows as required
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Ability to work in a multi-tasked team environment where flexibility and dependability are required
• Communicate with customers in a metrics-driven environment
• Will be responsible for managing a portfolio consisting of accounts that are 0 to 120+ days delinquent or charged off where applicable.
• Use of skip tracing and collection tools if needed to locate the customers in order to determine intent.
• Communicate effectively and professionally
• Data input and reporting requirements
• Responsible for working with outside agencies as needed

Required qualifications, capabilities, and skills

• High school diploma or GED
• Organization and prioritization skills are a must
• Excellent communication and listening skills to effectively interact with customers and internal teams.
• Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
• Efficiently navigate Microsoft Word, Excel, and Outlook applications.
• Process analytical and problem-solving skills to address customer inquiries and resolve issues

Preferred qualifications, capabilities, and skills

• Previous Auto experience helpful
• Comfortable in a fast-paced consistently changing environment
• Basic skip tracing experience strongly preferred
• 1 – 3 years collection experience strongly preferred
• Ability to work overtime as required

Work Schedule

• Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.