JPMorgan Auto Recovery Special Credits Sr Spec III 

United States, Arizona, Tempe 

911495476

Are you ready to make a significant impact and advance your career in the dynamic field of auto recovery? As a Special Credits SR Specialist III, you will be crucial in mitigating risk and ensuring compliance across our ARBSO teams. This role involves updating procedures, analyzing data to negate risks, and communicating effectively across all levels within the firm. You will also contribute to change management processes, privacy awareness, and department scorecards while providing feedback and development to associates. By joining our team, you'll benefit from a supportive work environment that values your growth and offers a clear path for career advancement.

As a Special Credits SR Specialist III in Auto Recovery, you will be critical in mitigating risk by consistently applying policies and procedures. Your work will include adhering to state and legal requirements and addressing reputational risks. You will update procedures and letters, review production reports, analyze data, identify process gaps, and escalate issues as necessary. Effective communication within business lines and across all levels is essential. Additionally, you will contribute to change management, privacy awareness, and department scorecards and provide feedback, coaching, and development to associates and leadership. This role offers a unique opportunity to enhance your skills and advance your career in a supportive environment that values growth and innovation.

Job Responsibilities

• Collaborate with all levels of leadership
• Communicate effectively with other lines of business
• Work independently with minimal oversight
• Meet strict deadlines
• Demonstrate strong organizational skills
• Provide ad hoc training
• Assist leadership as needed
• Ensure department procedures are adhered to and modifications are submitted timely
• Prepare and analyze various daily, weekly, and monthly reports
• Track and report weekly and monthly forecasts
• Monitor department and team reporting, and manage various approvals
• Undertake special projects as assigned
• Identify potential risks and implement immediate resolutions
• Support the department manager on special assignments

Required Qualifications, Capabilities, and Skills

• Extensive knowledge of collection techniques for both open and charged-off auto accounts
• Self-motivated with the ability to meet deadlines
• Excellent organizational and time management skills
• Strong problem-solving, negotiating, and decision-making skills
• Experience handling unique or specialized accounts
• Proficiency in ICAF, ALS, VLS, and Recovery One systems
• Excellent communication and listening skills
• Ability to multi-task effectively
• Identify and mitigate risk, escalating issues appropriately
• Work independently on complex matters without supervisor oversight
• Strong understanding and experience with control reporting and risk mitigation