Job Responsibilities
- Responsible for mitigating loss by customer contact or locating vehicles to ensure we are properly addressing any risk to our collateral.
- Contacting customers and third parties to determine their intent with collateral and collecting payments as required.
- Assessing the level of risk associated with account to determine an appropriate course of action.
- Work in a call center environment that requires phone-based interaction by means of inbound or outbound calls
- Work with other internal departments to ensure that process flows as required
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Ability to work in a multi-tasked team environment where flexibility and dependability are required
- Communicate with customers in a metrics-driven environment
- Will be responsible for managing a portfolio consisting of accounts that are 0 to 120+ days delinquent or charged off where applicable.
- Use of skip tracing and collection tools if needed to locate the customers in order to determine intent.
- Communicate effectively and professionally
- Data input and reporting requirements
- Responsible for working with outside agencies as needed
Required qualifications, capabilities, and skills
- High school diploma or GED
- Organization and prioritization skills are a must
- Excellent communication and listening skills to effectively interact with customers and internal teams.
- Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
- Efficiently navigate Microsoft Word, Excel, and Outlook applications.
- Process analytical and problem-solving skills to address customer inquiries and resolve issues
Preferred qualifications, capabilities, and skills
- Previous Auto experience helpful
- Comfortable in a fast-paced consistently changing environment
- Basic skip tracing experience strongly preferred
- 1 – 3 years collection experience strongly preferred
- Ability to work overtime as required
Work Schedule
- Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.