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JPMorgan Product Content Manager - Payments Vice President 
United States, Florida, Tampa 
750923871

25.06.2024

As a Product Content Manager in

Job responsibilities

  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
  • Effectively gather Payment Brand new items, updates and changes to interpret and communicate to field, with a focus on Commerce platform
  • Lead teams managing research and rejects related to Payment Brand items to gain clear understanding, push for resolution and drive communication
  • Collaborate with Commerce platform product and delivery teams to ensure Payment Brand updates, changes or new requirements are clearly understood and incorporated
  • Be a collaborative consultant to PNO, PBI and the field to ensure all Payment Brand changes are clearly understood
  • Maintain an excellent working knowledge of the payment brand rules and processing requirements
  • Active participant in internal governance forums (Service code/BAR) providing input and feedback on items being brought forth, as well as escalating risks or impacts to card brand rules/requirements.

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • 5+ years of experience in merchant acquiring, with strong understanding of interchange and payment brand fees and requirements
  • Must be able to challenge traditional thinking and champion change
  • Bachelor's degree or equivalent experience required
  • Strong interpersonal skills and ability to work across internal lines of business
  • Exceptional written and verbal communication skills
  • Strategic thinker, thought leader and highly collaborative
  • Demonstrated experience operating in a matrix organization and leading through ambiguity

Preferred qualifications, capabilities, and skills

  • Proficient knowledge of the product development life cycle, design, and data analytics
  • Demonstrated experience operating in a matrix organization and leading through ambiguity