As a Product Content Manager in
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Effectively gather Payment Brand new items, updates and changes to interpret and communicate to field, with a focus on Commerce platform
- Lead teams managing research and rejects related to Payment Brand items to gain clear understanding, push for resolution and drive communication
- Collaborate with Commerce platform product and delivery teams to ensure Payment Brand updates, changes or new requirements are clearly understood and incorporated
- Be a collaborative consultant to PNO, PBI and the field to ensure all Payment Brand changes are clearly understood
- Maintain an excellent working knowledge of the payment brand rules and processing requirements
- Active participant in internal governance forums (Service code/BAR) providing input and feedback on items being brought forth, as well as escalating risks or impacts to card brand rules/requirements.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- 5+ years of experience in merchant acquiring, with strong understanding of interchange and payment brand fees and requirements
- Must be able to challenge traditional thinking and champion change
- Bachelor's degree or equivalent experience required
- Strong interpersonal skills and ability to work across internal lines of business
- Exceptional written and verbal communication skills
- Strategic thinker, thought leader and highly collaborative
- Demonstrated experience operating in a matrix organization and leading through ambiguity
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Demonstrated experience operating in a matrix organization and leading through ambiguity