JPMorgan Product Content Manager - Payments Vice President 

United States, Florida, Tampa 

750923871

As a Product Content Manager in

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Effectively gather Payment Brand new items, updates and changes to interpret and communicate to field, with a focus on Commerce platform
• Lead teams managing research and rejects related to Payment Brand items to gain clear understanding, push for resolution and drive communication
• Collaborate with Commerce platform product and delivery teams to ensure Payment Brand updates, changes or new requirements are clearly understood and incorporated
• Be a collaborative consultant to PNO, PBI and the field to ensure all Payment Brand changes are clearly understood
• Maintain an excellent working knowledge of the payment brand rules and processing requirements
• Active participant in internal governance forums (Service code/BAR) providing input and feedback on items being brought forth, as well as escalating risks or impacts to card brand rules/requirements.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• 5+ years of experience in merchant acquiring, with strong understanding of interchange and payment brand fees and requirements
• Must be able to challenge traditional thinking and champion change
• Bachelor's degree or equivalent experience required
• Strong interpersonal skills and ability to work across internal lines of business
• Exceptional written and verbal communication skills
• Strategic thinker, thought leader and highly collaborative
• Demonstrated experience operating in a matrix organization and leading through ambiguity

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Demonstrated experience operating in a matrix organization and leading through ambiguity