JPMorgan Global Operations Control Manager – Custody Exchange Traded Funds 

United States, Massachusetts, Boston 

743617742

As a Global Operations Control Management on the Custody Exchange Traded Funds (ETF) team, you will be responsible for leading, shaping, and supporting reviews, analysis, and reports to address the risk and control agenda. As the champion for Proactive Reviews and continuous controls enhancement, you will ensure that partners globally understand the direction of ETF risk management. Collaboration is key in all aspects of this role. You will serve as the regional escalation point for events requiring leadership within the US time zone, providing valuable progress updates to the team manager.

Job responsibilities:

• Ensure that controls are appropriately designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review risk events and operational errors, perform root-cause analysis, identify themes and implement lessons learned
• Perform proactive & targeted reviews, execute Failure Mode & Effect Analysis (FMEA), Root Cause Analysis, 5 Why’s to identify trends and emerging risks and identify those operational areas that offer the greatest opportunity for enhancing controls
• Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies
• Assist with development of CORE documentation through participation in end-to-end process walkthroughs and deep dives with assigned business units.
• Manage/participate control meetings including content and agenda, action tracking and closure.
• Provide oversight & governance across various process ‘Intelligent Automation’ tools which results in better client experience by elimination of manual processes mainly digital evidencing, BOTs, User tools, Alteryx, FRODO, etc.
• Implement comprehensive operations risks metrics reporting and trigger based escalation processes. Monitor and participate in raising, executing and closing of control action plans on time. End to end Issue Management in CORE
• Develop hands-on understanding of CORE structures and content, establish sustainable processes for evaluating the effectiveness of the CORE processes.
• Coordinate interactions with audit, compliance and regulators through exam process, isolate themes and trends and implement lessons learned in relevant operations.
• Curate relevant data sources, data access and availability to support descriptive use of data utilize technical expertise available for Tableau, Alteryx, Signavio, etc. to obtain, analyze and visualize information effectively and efficiently

Required qualifications, capabilities, and skills:

• 10 years or more of industry experience and 5 or more years in Risk Management understanding how operational risk is managed within the firm and the data sources, tools and governance forums leveraged
• Ability to analyze data in different ways and highlight the key messages from the data analysis including recommended actions
• Excellent written and verbal skills given the communication required with global stakeholders. Also able to present and rationalize their opinion to senior stakeholders
• Ability to manage competing demands under pressure for time and manage expectations and across both Controls Management and Operations teams
• Strong Operations or Product knowledge of ETF and/or Custody or similar Operational structure.
• Ability to apply Data Quality, Data Visualization, Data Lineage and Machine Learning to develop, implement and maintain a best in class governance and control environment