JPMorgan Control Manager 

United States, Massachusetts, Boston 

584557806

As a Global Operations Control Manager within the Custody Exchange Traded Funds team, you will lead efforts to strengthen our control environment and mitigate operational risks by working closely with global partners to ensure effective risk governance. Your role is crucial in shaping a proactive risk culture, delivering exceptional client experiences, and driving strategic initiatives that enhance our operational framework. You will be at the forefront of operational excellence, utilizing advanced data visualization tools to analyze trends and implement best-in-class governance practices. Collaborate with cross-functional teams to drive intelligent automation, streamline processes, and ensure our operations are efficient and resilient. Your expertise will be key in coordinating audit and regulatory reviews, fostering a culture of transparency and accountability.

Job Responsibilities:

• Lead proactive risk governance and perform root-cause analysis to identify and mitigate operational risks.
• Conduct targeted reviews and utilize Failure Mode & Effect Analysis (FMEA) to enhance control measures.
• Ensure controls are effectively designed and implemented, fostering a proactive risk culture.
• Analyze program-related data and develop reports to support business strategies.
• Participate in end-to-end process walkthroughs and develop CORE documentation.
• Manage control meetings, including agenda setting, action tracking, and closure.
• Oversee the implementation of intelligent automation tools to improve client experiences.
• Develop comprehensive operations risk metrics and trigger-based escalation processes.
• Coordinate audit, compliance, and regulatory interactions, implementing lessons learned.
• Utilize data visualization tools to analyze and present information effectively.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in any discipline.
• 10 or more years of industry experience, with exposure to ETF products .
• At least 5 years of controls and risk management experience.
• Strong analytical skills and ability to interpret complex data.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage competing demands.
• Strong knowledge of ETF and/or Custody operations.
• Proficiency in data visualization tools.

Preferred Qualifications, Capabilities, and Skills:

• Experience in utilizing data quality, data visualization, and machine learning.
• Ability to develop and maintain a governance and control environment.
• Strong collaboration skills with global stakeholders.
• Experience in audit and regulatory review coordination.