Wells Fargo Fraud & Claims Operations Director - Detections 

United States, North Carolina, Charlotte 

74297461

• Oversee Account Takeover team which reviews account cases for potential fraud account takeover situations
• Lead the Online Fraud Detection team which reviews cases for risky online transactions for Bill Pay, Online Wires and Zelle transactions
• Responsible for Threat Monitoring to identify, investigate and support the resolution of automated or other high volume fraud threats in the contact centers and online channels
• Build high-performing teams focused on driving business results through effective leadership and team member engagement.
• Contribute to broad Operations strategies with a One Wells Fargo lens.
• Initiate action, manage change, and build partnerships to gain consensus across the team.
• Utilize strong transformational leadership, relationship management, influencing, and execution skills.
• Understand and operate successfully in a complex, heavily matrixed corporate environment.

Required Qualifications:

• 8+ years of Fraud Claim Investigation or Policy Violations, Risk Management, or Compliance experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of management experience

Desired Qualifications:

• 6 + years direct management experience
• 6 + years of Financial Services Fraud Detections Operations experience
• 4+ years of experience leading a fast paced, demanding, and deadline driven operational environment.
• 4+ years demonstrated ability to lead teams with a high level of team member engagement.
• 4 + years of experience creating and executing competitive and innovative operational business strategies, processes, and policies.
• 4+ Years of effectively partner and influence at the senior and executive level.
• Experience with fraud detection tools, techniques, and supporting processes, with an emphasis on credit and debit card, checks, ACH and deposit functions.
• Proven ability to drive execution and translate strategies into specific goals, tactics, action plans, and deliverables.
• Proven success attracting, leading, and engaging a diverse team with different levels of experience across multiple geographies and creating a culture of service and efficiency.
• Comprehensive knowledge of Fraud Operations organizational structures, functional roles, and corresponding capabilities to assess inherent risks.

Job Expectations:

• Ability to travel up to 10% of the time.
• This position offers a hybrid work schedule
• Willingness to work on-site in one of the listed locations
• Visa sponsorship is not available for this position

22 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.