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Wells Fargo Fraud & Claims Operations Associate United States, Arizona, Chandler 477299388
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In this role, you will:
Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and credit card applications disputes with low to high risk within fraud and claims functional area
Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high-risk tasks and deliverables
Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team
Required Qualifications:
- 6+ months of Customer Service, Financial Services,Fraud, Investigationsexperience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
- Knowledge and understanding of fraud debit or fraud credit card prevention and risk management
- Ability to achieve high production and quality standards
- Strong analytical skills with high attention to detail and accuracy
- Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
- Call center experience
Job Expectations:
- Ability to work in office
- Ability to work weekends, and/or holidays as needed orscheduled
- Must be able to attend full duration of required training period
- Candidate must reside within a reasonable commute to the address listed in the posting
- Relocation assistance is not available for this position
- This position is not eligible for Visa sponsorship
- In Office Schedule: Tuesday-Friday 9:00am-6:00pm; Saturday 8:00am-5:00pm (work every Saturday)
- Training:Tuesday - Friday 9:00am-6:00pm and Saturday 8:00am-5:00pm (3-week training)
- Location: 2800 S Price Road, Chandler, AZ 85286
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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