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| Skill Level: | Senior Associate (65) | Sub Function:Talent Enablement Centre | Reports to:Talent Team Coordinator Lead (Supervising Associate – 62) |
Applications Used:MS Excel, MS PowerPoint and Regional tools
: Aligned to the shift timings/schedule of the Region
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Essential Functions of the Job:
eTTC is responsiblefor providing support to TCs within Americas Talent Team (AT). Key responsibilities are listed below. - Leverage technology, facilitate communication, and coordinate theadministration of multipleHR processes.
- Interfacewithemployees and handleinitialemployeeinquiries and/or responses.
- Escalateissues as appropriateto a senior member of theATT.
- Processand input transactions intoSuccessFactors.
- Coordinatetheadministration ofHRprocesses such as,but not limited to, performancemanagement, the promotion process,variable pay,orientation, people surveys, upward feedback, separation process,etc.
- Provide reports and gather data related toHRprojects and initiatives assigned. Shareinformation gatheredwith the Talent Teamor otherHRfunctional groups as requested.
- Assist in communication flowtoand from clients and tootherHRteam members as appropriate.
- Handle special projects as assigned.
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To qualify for the role, you must demonstrate - Intermediateto advanced Excel skills
- Ahigh level of confidentiality
- Ability to workefficiently andeffectively whilemaintaining attention to detail.
- Strong knowledgeof firm policies, procedures, and databases
- Ability to collect and interpret information to beused toenhanceservices to clients.
- Exceptional customer serviceskills
- Strong communication skills (verbal,written, presentation and listening)
- Flexibility
- Initiative
- Strong teaming skills
- Willingness to travel and participate in firm-initiated networks.
- Basic project management skills (e.g., managing multiple client requests and deadlines)
- Ability to perform job responsibilities independently. However, theTTC should
consult with the supervisor when activities areoutsidethenormal scopeof responsibilities. - Willingness to act as an advisor to peers and new team members.
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| Education: - Educated to Bachelor’s degree level.
- Higher professional or master’s qualification is preferred, not required.
Certification Requirements: - Higher professional or master’s qualification in a related discipline is preferred, not required.
- Active membership in related professional bodies or industry groups is preferred, not required.
| Experience: - Minimum of 8 years of progressive experience.
- Demonstrableexperience working with different stakeholders with competing needs.
- Demonstrable experience in a closely related Talent or operations role.
- Comfort and/or experience working in global dispersed teams to deliver services, processes and standards.
- Demonstrable experience of working in fast-paced, ambiguous, stressful environments to deliver required results.
- Demonstrable experience of anticipating issues and challenges and proactively working to navigate challenges.
| This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management. |
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