JPMorgan Senior Product Delivery Associate - Merchant Services 

United States, New York, New York 

739223071

As a Senior Product Delivery Associate in Global Payments Solutions, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Provides support for key strategic programs, with initial focus on increasing the growth and profitability of the Global Banking Merchant Services business; may lead selected program workstreams
• Plans and delivers communications and training to Global Banking sales teams around Merchant Services product changes
• Helps drive execution of the product reporting strategy, including tracking program OKRs / metrics, and developing sales and product reporting in support of strategic objectives
• Develops insights on the Global Banking Merchant Services business, sales, products and client segments through data analysis
• Develops understanding of client personas in target segments, as well as competitive and fintech landscape; tracks client impact of initiatives
• Maintains close feedback loop with sales and other partner functions (e.g., product, pricing, commercialization, marketing, risk & controls, finance & business management) across Global Banking and Payments
• Communicates regular progress and updates to sales, product, and senior management stakeholders through presentations, executive summaries and program status progress
• Supports internal governance forums around strategic programs

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Strategic thinker who is comfortable transforming abstract ideas into a concrete plan of action
• Ability to interact with colleagues at all levels and across functions with a sharp executive presence and proven ability to cultivate strong relationships
• Change agent who makes a passionate case for change through facts, strong communication skills and a deep understanding of the audience
• Successful track record setting and achieving challenging goals with demonstrated entrepreneurial leadership skills
• Must have strong Powerpoint and Excel skills
• Bachelor’s degree required, Master’s degree preferred

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience in merchant services and/or payments
• Background in strategy consulting and/or business management a plus