SAP Solution Support Engineer 

Ireland 

734229268

What you'll do:

• Supporting Business Technology Platform customer with web service integrations and Client Server Technology or Workflow issues.
• Deliver Core Customer Support by Solving complex customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
• Create knowledge documents, tools, and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …).
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
• Escalate sensitive customer issues to component owner, creating an action plan and communicating it back to the customer / beneficiary.
• Develop product specialization in at least one product area .
• Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers

What you'll bring:

• Basic to advanced knowledge in one application/technology area
• Basic to advanced knowledge in Client Server Technology
• Basic to advanced knowledge in Workflow / RFC
• Basic to advanced understanding of business processes within one application/technology area
• Basic to professional skills with one programming language such as ABAP, JAVA, . NET >Technical skills (debugging, tracing, verifying complex customizing).
• Basic to advanced knowledge of Business Management Basics and of Basic Business Processes.
• Basic knowledge of implementation of Notes and Support Packages and Service Packs; execution of transports or upgrades, (cloud) system operations.
• Professional Training & Certification >Topic area specific technical/ functional curriculum.

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