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SAP Solution Support Engineer
Ireland
734229268

25.07.2024

שיתוף

What you'll do:

Supporting Business Technology Platform customer with web service integrations and Client Server Technology or Workflow issues.
Deliver Core Customer Support by Solving complex customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
Create knowledge documents, tools, and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …).
Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
Escalate sensitive customer issues to component owner, creating an action plan and communicating it back to the customer / beneficiary.
Develop product specialization in at least one product area .
Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers

What you'll bring:

Basic to advanced knowledge in one application/technology area
Basic to advanced knowledge in Client Server Technology
Basic to advanced knowledge in Workflow / RFC
Basic to advanced understanding of business processes within one application/technology area
Basic to professional skills with one programming language such as ABAP, JAVA, . NET >Technical skills (debugging, tracing, verifying complex customizing).
Basic to advanced knowledge of Business Management Basics and of Basic Business Processes.
Basic knowledge of implementation of Notes and Support Packages and Service Packs; execution of transports or upgrades, (cloud) system operations.
Professional Training & Certification >Topic area specific technical/ functional curriculum.