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This Lead position drives the global standard procedures for the end-to-end operations process centered on the usage of the Procure to Pay system and the guidelines and enforcement of the Citi Expense Management Policy.
• The position also will determine and drive the strategy for the further streamlining of expense processing focused on efficiency and controls.
• Accountable for management of complex/critical/large professional disciplinary areas.
• Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions.
• Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.
• Assures functional performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Regional Operations Heads.
• Develops a world class end-to-end Operation model, including structured measurement and monitoring against benchmarks for an ongoing maturity model efficiency and effectiveness.
• Achieves success not only through the development of a best-in-class function, which drives out cost, but by creating an unparalleled global competitive advantage.
• Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards.
• Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary.
• Defines and executes the global process strategic agenda, including:
• Co-designs CSC Chennai Capacity Planning with Region SCO Ops Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations’ productivity efficiency and effectiveness.
• Co-defines Ops team’s process related goals with Region SCO Ops Heads, setting clear targets that teams will be measured on.
• Participates in regions’ teams’ hiring efforts as needed.
• Embeds a culture of coaching staff whilst actively monitoring and assessing peoples’ development needs and training opportunities.
• Provides and presents periodic updates to senior management.
• Ensures that connecting processes within end-to-end Purchase To Pay are designed effectively and efficiently to consistently deliver timely and quality-driven results against set targets (e.g., SLAs, internal ops targets).
• Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews.
• Has full accountability over Managers’ Controls Assessment (MCA) standards and results, being responsible for leading change management efforts in case control failures are detected and strengthened controls/corrective action plans (CAPs) are required.
• Owns and drives CSC Chennai CAPs closures.
• Co-develops and maintains Continuity of Business (COB) plan with other CSC’s SCO Ops Heads, coordinating its testing periodically to ensure systems’ and teams’ readiness.
• Builds and maintains relationships with Global Process Leads, Region SCO Leads, and Region SCO Ops Heads, in an effort to constantly refine, improve and share working best practices globally.
• Participates in industry forums to learn about and evaluate best practices, upscaling own subject matter expertise to further progress Citi’s operational practices.
• Supports and actively engages in SCO’s Global VOE initiatives.
• Responsible for working with cross-functional internal business constituents and external agencies to execute and deliver successful sponsorships activation programs, client
• Operations and people management experience, preferably across multiple regions.
Requirements:
Time Type:
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