Citi Group Vice President - Ops Accounting Senior Manager Chennai 

India, Tamil Nadu, Chennai 

732900928

This Lead position drives the global standard procedures for the end-to-end operations process centered on the usage of the Procure to Pay system and the guidelines and enforcement of the Citi Expense Management Policy.

• The position also will determine and drive the strategy for the further streamlining of expense processing focused on efficiency and controls.

• Accountable for management of complex/critical/large professional disciplinary areas.

• Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions.

• Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.

• Assures functional performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Regional Operations Heads.

• Develops a world class end-to-end Operation model, including structured measurement and monitoring against benchmarks for an ongoing maturity model efficiency and effectiveness.

• Achieves success not only through the development of a best-in-class function, which drives out cost, but by creating an unparalleled global competitive advantage.

• Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards.

• Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary.

• Defines and executes the global process strategic agenda, including:

• Designing a global strategy roadmap to advance operational standardization (e.g., process, procedures, tools, metrics)
• Defining and documenting a digitization/tools enhancement global roadmap, and partnering with System Operations Solutions on the design and implementation of solutions, including coordination of UAT testing as required.
• Driving global operations efficiency and productivity, identifying and sponsoring continuous improvement opportunities.
• Leading change management efforts to incorporate published changes to applicable corporate policies.
• Maintaining a global inventory of documented processes, procedures, exceptions, language and regulatory requirements.
• Leading conversations with strategic partners globally (e.g., TTS, System Operations) in designing and implementing solutions to advance operations soundness and productivity.
• Partnering with global stakeholders (e.g., TTS, FRSS, Finance, BSS) to support the development of tailored solutions.
• Supporting Region SCO Leads and Region SCO Ops Heads with subject matter expertise to solve regional/local escalations, addressing root causes and tracking issues to closure.
• Establishing global common operations metrics, Key Process Indicators (KPIs) and partner with SCO Risk & Control team to define and implement Key Risk Indicators (KRIs) and applicable thresholds.
• Training SCO Ops staff to better assimilate and adhere to global standards.

• Co-designs CSC Chennai Capacity Planning with Region SCO Ops Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations’ productivity efficiency and effectiveness.

• Co-defines Ops team’s process related goals with Region SCO Ops Heads, setting clear targets that teams will be measured on.

• Participates in regions’ teams’ hiring efforts as needed.

• Embeds a culture of coaching staff whilst actively monitoring and assessing peoples’ development needs and training opportunities.

• Provides and presents periodic updates to senior management.

• Ensures that connecting processes within end-to-end Purchase To Pay are designed effectively and efficiently to consistently deliver timely and quality-driven results against set targets (e.g., SLAs, internal ops targets).

• Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews.

• Has full accountability over Managers’ Controls Assessment (MCA) standards and results, being responsible for leading change management efforts in case control failures are detected and strengthened controls/corrective action plans (CAPs) are required.

• Owns and drives CSC Chennai CAPs closures.

• Co-develops and maintains Continuity of Business (COB) plan with other CSC’s SCO Ops Heads, coordinating its testing periodically to ensure systems’ and teams’ readiness.

• Builds and maintains relationships with Global Process Leads, Region SCO Leads, and Region SCO Ops Heads, in an effort to constantly refine, improve and share working best practices globally.

• Participates in industry forums to learn about and evaluate best practices, upscaling own subject matter expertise to further progress Citi’s operational practices.

• Supports and actively engages in SCO’s Global VOE initiatives.

• Responsible for working with cross-functional internal business constituents and external agencies to execute and deliver successful sponsorships activation programs, client

• Operations and people management experience, preferably across multiple regions.

Requirements:

• Strong knowledge of end-to-end P2P Invoicing processes including understanding of the PO requisition process.
• Deep knowledge of the Citi Expense Management Policy.
• Experience with Process Transformation and Lean Project-related is required
• Must be proficient in Procure to Pay type of systems and knowledgeable on General Ledger systems (Flexcube, DBS, EBS/FMS)
• Understanding of Tax accounting/regulation including local Country requirements.
• Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise.
• Proficient in Microsoft Office.
• Knowledge and skills
• Strong leadership, influencing and matrix management skills, with ability to motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration.
• Proven ability to influence and affect end-to-end process change through indirect authority, and drive results with a high degree of accountability.
• Exceptional interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management.
• Advanced Program change and implementation skills to drive process standardization in a multi-cultural, cross-product environment.
• Proven executive problem-solving and root issue dimensioning capability.
• Strong record with organizational and project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment.
• Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy.
• Advanced innovative and conceptual thinking in complex and unchartered organizational model development.
• Exceptional ability to manage ambiguity and multiple priorities across stakeholders.
• Proven strategic thinking and tactical and execution across multi-geographical teams.
• Expert time and task management competencies with exceptional attention to detail.

Time Type:

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