Amazon Support Engineer Hardware Lab Client 

United States, Washington, Seattle 

732567120

Key job responsibilities
• Deliver, high quality, hands-on diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software, and hardware
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Support product strategies for IT Services products (internal-facing customers)
• Continuously expand technical skills, learning the latest technologies and maintaining knowledge of IT policies
• Partner with hardware sourcing to deliver products based on roadmaps

• High school or equivalent diploma
• Excellent customer facing skills
• 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation
• Occasional travel required based on needs of the business

• Bachelor’s degree
• Strong communication skills, with the ability to explain technical concepts to non-technical audiences
• Proficiency in scripting and automation for process improvement
• Familiarity with IT service management tools and ITIL practices
• Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation