Microsoft Senior Travel Program Manager 

Taiwan, Taoyuan City 

728836549

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
• 1+ years of Travel Program Management experience

Additional or preferred qualifications

• Experience in process excellence within Shared Service Center or outsourcing environments
• Solid strategic and operational business skills
• Comfortable working in dynamic environments and using data to influence business decisions
• Demonstrated ability to communicate clearly and effectively across all organizational levels
• Proven ability to build trust and foster collaborative, mutually beneficial outcomes
• Project management experience with a track record of implementing change
• Bachelor’s degree in Business Management, Finance, or related disciplines preferred

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 19th, 2025.

• Analyze travel program data to identify opportunities that improve operational efficiency and effectiveness.
• Communicate travel program value and impact using data-driven storytelling, dashboards, and performance metrics (e.g., OKRs, KPIs).
• Lead change management initiatives by defining vision, securing sponsorship, and driving adoption through structured communication and stakeholder engagement.
• Develop and execute communication and landing plans outlining sourcing strategies for execution.
• Collaborate across teams (e.g., Procurement, Engineering, HR, Mobility, Compliance) and external partners to ensure seamless execution of strategic initiatives.
• Drive governance and compliance across outsourced travel operations, including innovation, SLA adherence, and risk mitigation.
• Lead business reviews and use analytics to monitor program health, assess risks, and optimize execution—including program adjustments as needed.
• Identify root causes of process issues and implement improvements to standard operating procedures and policies.
• Enhance traveler experience through program initiatives and content control to deliver optimized value to Microsoft.
• Ensure all program activities align with organizational strategy and maintain a strong control environment.
• Manage a portfolio of process excellence projects supporting initiatives such as automation, RFP transitions, and global process standardization.