Palo Alto Associate Admin AMER Shift 

India, Karnataka, Bengaluru 

727462962

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

AMER Shift: from 9:30pm to 6:30am IST starting on Saturdays and ending on Thursdays

Your Impact

• This position reinforces and complements the Global Service Desk support of 24 hours x 7 days a week x 365 days commitment by providing support in the evenings and weekends of respective AMER regions
• Provide remote IT troubleshooting and incident resolution support services for PC and Mac platforms including video conference applications, printers/copiers settings, IP phone systems as well as smartphone devices, general IT hardware/software, and accessories related inquiries AMER regions
• Provide business application support where standard operating procedures are defined
• Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs
• Follow SOP documentation and escalate issues appropriately to higher-level or respective staff
• Manage individual workflow and maintain current ticket queue via IT ticketing system
• Participate in ad-hoc data gathering and documentation activities for the urgent support requirements and continuous process improvements
• Develop and maintain a productive and professional relationships with user base

Your Experience

• Any degree in tech or related discipline or equivalent military experience
• Must have 2+ years of relevant experience in IT admin roles
• Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
• Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
• Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.