JPMorgan Client Service Analyst 

China, Shanghai 

72674691

Primary Functions:

• Receive and resolve phone and written (transactional, billing or check) inquiries
• Responsible for account maintenance
• Liaise with various operations hubs to ensure customers' inquiries are resolved to the satisfactory level
• Proper escalation on client issues / client complaints

Qualifications:

• 2 years working experience, preferable, but not mandatory, in client servicing in the financial industry.
• Good understanding on local regulations would be a plus
• Basic knowledge on core cash products
• Good interpersonal skills and communication skills
• Self motivated, detail oriented and client focus
• Good time management skills and willingness to accept responsibility and accountability for meeting deadlines
• Strong sense of ownership

Educational/Professional Qualifications:

• University graduate

Language Requirement:

• Excellent written and spoken English + Chinese