Citi Group Loan Agency Operations Client Service Analyst Kowloon 

China, Hong Kong 

308976134

Responsibilities:

• Perform checker function toa variety of tasks related to the day-to-day loan administration process for syndication loans, including loan drawdown, loan rollover, payments, client enquirieswithin a complex loans operation environment.
• Perform checker function to covenant check-off including Loan to Value (LTV) measurement
• Instruct Off-shore Operation Team (KLCSC) for exceptional, defaulted or refinancing agency processes
• Manage the security release and re-assignment with Legal Counsel
• Conduct Manual Payment Processing (MPP) Segregation of Duties (SOD) function
• Handle Customer Enquiries (Premium Client/complex deal)
• Handle the complex post-closing corporate action with Relationship Manager (RM), Transactor and Legal Counsel
• Handle Loans Trading activities
• Prepare complex transaction and management reports
• Participate in System User Acceptance Test (UAT) and Continue of Business (COB) Drill
• Participate Department and Operation & Technology (O&T) related projects
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and banking product knowledge.
• Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies.
• Has direct interaction with various internal stakeholders and external customers to disseminate information or address enquiries in a timely fashion.
• Occasionally supports Business in different regions on public holiday of respective servicing countries.

Qualifications:

• 2-4 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment
• Sound Knowledge of loan operation processes and procedures (syndication Loan processing experience is preferred) .
• Sound Knowledge of risk types, policies and control measures and processes related to loan operation.

Education:

• Bachelor's degree/University degree or equivalent experience

Time Type:

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