IBM Associate – Insurance Claims 

India, Uttar Pradesh, Noida 

725646191

Your Role and Responsibilities
As a Process Associate – Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts.

Your primary responsibilities include:

• Processing of Life and Annuity Insurance claims processing
• Handling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)
• Claims document validation, calculating benefit amount and releasing same to beneficiary.
• Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
• Meet productivity and quality targets on a daily, weekly, and monthly basis
• Render overtime whenever requested by the Supervisor including rest day
• Use expertise to evaluate the work of others and assist in process calibration
• Facilitate team huddles and teach-back sessions as scheduled
• Complete certification on identified process and developmental training
• Participate in functional and company-wide activities
• Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
• Maintain key records like working files, email for reference and audit purpose
• Ability to handle basic day to day requirements of excel
• Handle own work in process and support team efforts to ensure that individual, team goals are met
• Identify process improvements and cost take out opportunities and drive those projects for closure.

Required Technical and Professional Expertise

• Graduate (except B.Tech,Technical Graduation & Law)
• Good Communication skills – English (both written & verbal)
• Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
• Basic Computer knowledge along with typing speed of 35 words/minute

Preferred Technical and Professional Expertise

• Proficient in MS Office applications.
• Self-directed and ambitious achiever, Meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.