Processing life and annuity insurance claims involves investigating, processing, and disbursing payments, including validating documents, determining claim actions, and calculating benefit amounts for beneficiaries.
Work well with Onshore /Offshore customers encouragingly and professionally via email and on calls.
Meet productivity and quality targets on a daily, weekly, and monthly basis.
Render overtime whenever requested by the Supervisor including rest day.
Use expertise to evaluate the work of others and assist in process calibration.
Facilitate team huddles and teach-back sessions as scheduled.
Complete certification on the identified process and developmental training.
Participate in functional and company-wide activities.
Adheres to company policy, guidelines, and house rules including attendance, clean desk, dress code, etc.
Maintain key records like working files, and email for reference and audit purposes.
Ability to handle basic day-to-day requirements of Excel.
Handle own work in process and support team efforts to ensure that individual, and team goals are met.
Identify process improvements and cost take-out opportunities and drive those projects for closure.
Graduate (except B.Tech/Technical Graduation/Law) with a minimum of 3-6 years of experience in the Life/Annuities products and Claims Department.
Good English Communication (Both written & verbal).
Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
Basic Computer knowledge along with typing speed of 35 words/minute.
Self-directed and ambitious achiever, Meeting targets effectively.
Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
Preferred LOMA Level 1 and Gage R&R certification.
