Your Role and Responsibilities
As a Process Associate – Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts.
Your primary responsibilities include:
- Processing of Life and Annuity Insurance claims processing
- Handling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)
- Claims document validation, calculating benefit amount and releasing same to beneficiary.
- Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
- Meet productivity and quality targets on a daily, weekly, and monthly basis
- Render overtime whenever requested by the Supervisor including rest day
- Use expertise to evaluate the work of others and assist in process calibration
- Facilitate team huddles and teach-back sessions as scheduled
- Complete certification on identified process and developmental training
- Participate in functional and company-wide activities
- Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
- Maintain key records like working files, email for reference and audit purpose
- Ability to handle basic day to day requirements of excel
- Handle own work in process and support team efforts to ensure that individual, team goals are met
- Identify process improvements and cost take out opportunities and drive those projects for closure.
Required Technical and Professional Expertise
- Graduate (except B.Tech,Technical Graduation & Law)
- Good Communication skills – English (both written & verbal)
- Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
- Basic Computer knowledge along with typing speed of 35 words/minute
Preferred Technical and Professional Expertise
- Proficient in MS Office applications.
- Self-directed and ambitious achiever, Meeting targets effectively.
- Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.