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IBM Associate – Insurance Claims 
India, Uttar Pradesh, Noida 
725646191

10.07.2024

Your Role and Responsibilities
As a Process Associate – Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts.

Your primary responsibilities include:

  • Processing of Life and Annuity Insurance claims processing
  • Handling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)
  • Claims document validation, calculating benefit amount and releasing same to beneficiary.
  • Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
  • Meet productivity and quality targets on a daily, weekly, and monthly basis
  • Render overtime whenever requested by the Supervisor including rest day
  • Use expertise to evaluate the work of others and assist in process calibration
  • Facilitate team huddles and teach-back sessions as scheduled
  • Complete certification on identified process and developmental training
  • Participate in functional and company-wide activities
  • Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
  • Maintain key records like working files, email for reference and audit purpose
  • Ability to handle basic day to day requirements of excel
  • Handle own work in process and support team efforts to ensure that individual, team goals are met
  • Identify process improvements and cost take out opportunities and drive those projects for closure.


Required Technical and Professional Expertise

  • Graduate (except B.Tech,Technical Graduation & Law)
  • Good Communication skills – English (both written & verbal)
  • Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
  • Basic Computer knowledge along with typing speed of 35 words/minute


Preferred Technical and Professional Expertise

  • Proficient in MS Office applications.
  • Self-directed and ambitious achiever, Meeting targets effectively.
  • Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.