Responsibilities
- Develop and implement the PMO strategy aligned with organizational objectives
- Establish standardized project management methodologies, tools, templates, and best practices
- Lead a team of project managers, providing mentorship, guidance, and professional development
- Build expertise quickly in complex and challenging situations and prioritize across multiple project deliverables with a sense of urgency
- Create and maintain project portfolio governance frameworks and oversight mechanisms
- Monitor project health across the organization, identifying risks and implementing mitigation strategies
- Drive resource planning and optimization across multiple concurrent projects
- Establish KPIs and metrics to measure project and portfolio performance
- Facilitate project portfolio prioritization and strategic alignment reviews
- Lead continuous improvement initiatives for project management practices
- Manage relationships with key stakeholders across the organization
- Provide executive-level reporting on project status, risks, and outcomes
- Possess good understanding of the SDLC and hybrid Agile methodologies, particularly change and release management, and apply them to manage projects, issues and risks effectively
- Effectively capture, publish, maintain and communicate system delivery plans
- May perform other additional related duties/responsibilities as assigned
Knowledge and Experience
- 10+ years of experience in project/program management with 5+ years in a PMO leadership role
- Bachelor's degree in business, engineering, computer science or related field; MBA/Master's preferred
- Strong understanding of project management methodologies (Agile, Waterfall, Hybrid approaches)
- Professional certification such as PMP, PRINCE2, or equivalent
- Experience implementing and optimizing PPM tools and systems
- Proven track record of leading successful large-scale projects
- Strong leadership skill to manage a team of Project managers
- Excellent communication, presentation, and stakeholder management skills
- Strong analytical and problem-solving abilities
- Experience in change management and organizational transformation
- Ability to influence across all levels of the organization
- Track record of managing and successfully delivering in-house developed software projects
- Solid understanding of technical risks
- Good project planning and tracking skills and a track record in using these successfully
- Excellent management and interpersonal skills adequate for dealing and communicating clearly with the client to senior leadership level
- Excellent business and technical writing skills adequate for documenting complex assumptions, risks and commitments clearly and unambiguously
- Ability to work under pressure to support project deadlines
- Demonstrable ability to be confident, pragmatic and tenacious and work as a self-starter requiring limited supervision
- Experience of using influencing skills to build consensus and commitment without using line management authority
Preferred
- Experience of a range of project management methodologies and an ability to adapt any chosen method to meet the needs of a project/program
- Domain expertise in Mortgage and/or Real Estate technology
- 10+ years of experience managing projects throughout the delivery life cycle
- 5+ years of planning and delivering professional presentations to senior management
- Multiple years of hands-on technical experience either building or testing applications
- PMP certification preferred
- Agile/Scrum knowledge/certification desirable
Additional Skills
Visio, PowerPoint; SharePoint; MS-Project, Jira/Confluence/ADO, Agile, Scrum, ServiceNow
