Capital One Support Specialist Principal Associate 

United States, Virginia, Richmond 

72405364

West Creek 1 (12071), United States of America, Richmond, Virginia Support Specialist, Principal Associate

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in Managing IT projects or operations teams

• At least 2 years Technical Operations experience

• At least 2 years of experience with IT systems and infrastructure

• At least 2 years experience with desktop platforms and operating systems

• At least 2 years of experience with incident management and reporting tools

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science

• At least 2 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

• ITIL Certification

• At least 3 year experience with ServiceNow

• At least 3 years of experience in Project Management (planning, executing, tracking)

• At least 3 years experience administering Google Workspace, Microsoft Exchange, Proofpoint, Virtru.

• At least 2 year of experience with public cloud (AWS, Azure, or GCP)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.