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Lemonade Senior Manager Car Physical Damage 
United States, Oregon 
719729620

09.03.2025
What you’re applying for

We’re seeking an experienced automotive claims professional with a background in physical damage.

As part of the Claims Experience team, you will help build and execute a fully digital car claim experience. You’ll assist with everything from a direct repair program to quality control, complex coverage decisions, instant/touchless claim handling, and high-tech fraud prevention.

In this role you’ll
  • Create, plan, and execute physical damage standard operating procedures

  • Design and implement a world-class quality and control program around repair and total loss claim handling

  • Implement cutting-edge claims technologies around instant estimating, touchless claims, total loss settlements, and salvage returns

  • Work with vendor management to establish relationships that make Lemonade stand out in the industry

  • Collaborate with the claims operations team to execute quarterly and annual OKRs at both the company and individual level

What you’ll need
  • 8+ years of automotive claims-handling experience, with appraisal skills

  • 2+ years of managing a team of direct reports

  • BA Degree in Business Administration, Finance or a related field

  • I-Car Platinum certified

  • Expertise in SIU claim handling

  • Extensive appraisal software experience and understanding of the industry landscape

  • Proven ability to mentor, train, and develop team members across multiple business units

  • Expertise in servicing complex auto claims, including litigation, as well as experience working with outside experts, attorneys, and public adjusters

  • Have a strong working knowledge of telematics and the impact to claims and the repair industry

  • Comprehensive knowledge of tort law and state and federal law as it applies to coverage and technical repair methodologies

  • Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

  • Ability to to work remotely