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Lemonade Senior Manager Car Physical Damage United States, Oregon 719729620
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We’re seeking an experienced automotive claims professional with a background in physical damage.
As part of the Claims Experience team, you will help build and execute a fully digital car claim experience. You’ll assist with everything from a direct repair program to quality control, complex coverage decisions, instant/touchless claim handling, and high-tech fraud prevention.
Create, plan, and execute physical damage standard operating procedures
Design and implement a world-class quality and control program around repair and total loss claim handling
Implement cutting-edge claims technologies around instant estimating, touchless claims, total loss settlements, and salvage returns
Work with vendor management to establish relationships that make Lemonade stand out in the industry
Collaborate with the claims operations team to execute quarterly and annual OKRs at both the company and individual level
8+ years of automotive claims-handling experience, with appraisal skills
2+ years of managing a team of direct reports
BA Degree in Business Administration, Finance or a related field
I-Car Platinum certified
Expertise in SIU claim handling
Extensive appraisal software experience and understanding of the industry landscape
Proven ability to mentor, train, and develop team members across multiple business units
Expertise in servicing complex auto claims, including litigation, as well as experience working with outside experts, attorneys, and public adjusters
Have a strong working knowledge of telematics and the impact to claims and the repair industry
Comprehensive knowledge of tort law and state and federal law as it applies to coverage and technical repair methodologies
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
Ability to to work remotely
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