Lemonade Senior Manager Car Physical Damage 

United States, Oregon 

719729620

We’re seeking an experienced automotive claims professional with a background in physical damage.

As part of the Claims Experience team, you will help build and execute a fully digital car claim experience. You’ll assist with everything from a direct repair program to quality control, complex coverage decisions, instant/touchless claim handling, and high-tech fraud prevention.

• Create, plan, and execute physical damage standard operating procedures

• Design and implement a world-class quality and control program around repair and total loss claim handling

• Implement cutting-edge claims technologies around instant estimating, touchless claims, total loss settlements, and salvage returns

• Work with vendor management to establish relationships that make Lemonade stand out in the industry

• Collaborate with the claims operations team to execute quarterly and annual OKRs at both the company and individual level

• 8+ years of automotive claims-handling experience, with appraisal skills

• 2+ years of managing a team of direct reports

• BA Degree in Business Administration, Finance or a related field

• I-Car Platinum certified

• Expertise in SIU claim handling

• Extensive appraisal software experience and understanding of the industry landscape

• Proven ability to mentor, train, and develop team members across multiple business units

• Expertise in servicing complex auto claims, including litigation, as well as experience working with outside experts, attorneys, and public adjusters

• Have a strong working knowledge of telematics and the impact to claims and the repair industry

• Comprehensive knowledge of tort law and state and federal law as it applies to coverage and technical repair methodologies

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

• Ability to to work remotely